Thank you for choosing our Aldershot gardening services to maintain your garden and lawns. We enjoy what we do and look forward to providing you with a high standard of garden maintenance. We do ask that you read through our terms and conditions to help us ensure that we can carry out your maintenance in a safe and efficient manner. 1. Please ensure that we have clear access to your garden; make sure any gates are unlocked and that alleyways, garages, and other access points are kept as clear as possible when we are scheduled to carry out your maintenance. 2. Kindly keep lawns clear of any children’s toys, garden furniture, ornaments, hoses, etc. If you are unable to move any items, please let us know prior to your visit, as we will not accept responsibility for any damage to obstacles left on the lawns. 3. During your maintenance, please keep children and pets inside or away from the area where the work is being conducted for health and safety reasons. 4. Dog & Cat faeces - Ensure that there is no dog or cat waste on the lawns due to be cut; a cleaning surcharge of £5 will be applied in the event of animal faeces contamination to either operator or machinery. 5. Lawn debris - We always check your lawns before cutting to ensure there are no large stones, gravel, or other debris; however, if the grass is particularly long, some debris may be unseen. If there is an excessive amount of gravel or stones and our machines hit some, there is a very small risk that the gravel may hit a window or vehicle. We DO NOT accept any liability for any damage to windows caused by stones and gravel in long grass. 6. Solar Lights - Please inform us of any solar or fairy lights positioned in your lawns, borders, or any lights in shrubs, hedges, or trees. If we are not made aware of these lights before your maintenance, we do not accept liability for any damage. 7. Laundry - Please remove any laundry hanging on the line before your maintenance or grass cutting, as we do not accept responsibility if clean washing becomes soiled or marked during cutting, strimming, or working around it. 8. Cancellation or change of maintenance visit days requires 24 hours' notice. 9. Missed cuts, including no access, animal faeces, and holidays, will result in a double payment on the next scheduled visit. 10. Payments must be made in full within 24 hours. 11. Inclement weather may cause service delays and schedule changes. 12. A late payment fee of £20 applies for invoices overdue by 2 weeks unless prior agreement is made. Thank you for taking the time to review these important points. If you have any concerns or queries, please contact me to discuss them. Thank you for your custom, and we look forward to maintaining your garden!